Highlights
- Certified ITIL 4 | ITIL 4 Managed Professional & Strategic Leader Certifications, providing strategic consultative advice to help clients leverage service management for optimal business outcomes
- Managed Services & IT Service Management | Design & Implementation of services & solutions
- Best Practice | Quality Management to deliver maximum business value
- Expertise working across diverse technologies & vendors enabling technology-agnostic recommendations tailored to clients needs
- Strong analytical mindset, leveraging data & analytics to solve complex problems, build consensus, and drive effective decision-making
Pi Profile
A well presnted and professional candidate who is confident, professional and highly engaging. A specialist in IT Operations and client facing services management who has always been part of complex sales processes eithr in a pre-sales capacity or for the design, implementation and management of managed services.
With over 19 years of experience in the IT industry, has a proven track record of managing the development, growth, and alignment of IT service offerings for global markets, driving innovation, competitiveness, and customer value. By collaborating closely with regional portfolio owners and the CTO office, has successfully facilitated workshops to design service offerings that address customer needs while streamlining onboarding processes.
Extensive experience includes developing competitive offerings, implementing key performance tracking platforms, and improving profitability and market positioning for managed services, by designing and delivering customised solutions and proposals for diverse clients, ranging from SMBs and educational institutions to large multinational enterprises. Adept at creating scalable, efficient solutions that align technical capabilities with business goals, leverages deep expertise in private cloud, end-user services, ITSM platforms, and monitoring tools.
With an ability to integrate technical innovation with business objectives has consistently resulted in successful managed service engagements and measurable outcomes, demonstrating enduring commitment to excellence in the IT industry.
Value To Your Organisation:
- Reduced operational redundancies by 15% and consolidated 350+ technology services into 20 GTM categories by facilitating cross-regional collaboration to standardise service offerings
- Improved service quality by 25% across various global regions through a unified service governance framework
- Generated a 50% improvement in service performance metrics with increased client engagement by optimising portfolio management processes
- Reduced onboarding time by 30% by standardising service deployment processes
- Created an onboarding dashboard that successfully tracked the onboarding of over 100 global customers
- Reduced solution design time by 30% by standardising technical architectures and deploying repeatable
models for pre-sales engagements
Sales Achievements:
- Designed and presented 100+ customised Managed Services solutions in pre-sales engagements, leading to a 30% increase in client win rates
- Secured $10M+ in new Managed Services contracts through detailed technical proposals and solution demonstrations for Enterprise clients in various industries
- Achieved significant cost savings (e.g., >$100K for a small enterprise with 50 VMs) by optimising resource utilisation and proposing cost-efficient cloud-based architectures
- Supported sales teams in achieving a notable increase in revenue by identifying upsell and cross-sell opportunities during solution discovery sessions
- Contributed to securing $500K+ in new Managed Services contracts through detailed technical proposals and solutions demonstrations
- Increased managed services revenue in the first year through tailored and value-based pricing models
- Participated in tenders and won high-profile deals, valued at over $15M+
Everything Else:
- Specialisation has always been in selling Managed services and Cloud across four technology architectures:
- Cloud
- Network
- Workplace
- Security
- Focus on Microsoft and Cisco products
- Designed and presented over 200+ Managed Services solutions in pre-sales engagements, tailoring offerings to customer needs
- Sourced technical solutions for government tenders, ensuring alignment with client requirements and leading to successful bid wins and customer base expansion
- Conducted scoping, requirements gathering, and storyboarding workshops, producing clear, actionable project plans that minimized delays and budget overruns
- Led the development and alignment of the global service portfolio, ensuring innovative, competitive, and customer-focused offerings using Productboard for ideation and idea management
- Collaborated with regional leaders, product teams, and the CTO office to identify market trends, customer needs, and opportunities for service improvements and new offerings
- Standardized service design frameworks to ensure consistency and efficiency in service delivery across all portfolios
- Developed and implemented value-based pricing models that boosted Managed Services revenue within the first year of implementation
- Created TCO and ROI models that significantly increased proposal acceptance rates and client buy-in.
- Developed a scalable Health Scoring platform framework, integrating LogicMonitor, Cisco, Microsoft APIs, and ServiceNow metrics, to evaluate and track service performance across 100+ customers.
- Drove partner-led certifications (Azure and Cisco) that secured budgets for service creation, contributing to an enhanced sales pipeline
- Implemented processes and KPIs (ServiceNow performance metrics) to track portfolio success, drive service efficiency, and foster continuous improvement and innovation