You will be working for a small and well-established, award winning IT business solutions company, with offices in Sydney CBD that offers systems integration and IT services for SMB, SME and Enterprise clients as well as Government departments. The company prides itself in offering quality hardware, software and services and has consistently offered professional expertise; managed support services and builds long term client relationships.
With a new Sles Manager, the company has grown and requires an Account Manager who is very client focused to support existing clients focusing on retention and revenue growth. You want to work in a new environment with lots of autonomy and responsibility with a Systems Integrator that offers a wide range of IT services and solutions in a farming role. This role will suit you if you are used to growing and managing client relationships.
Experience gained in an IT Systems Integrator or Reseller environment is required. You will understand how an IT solution is put together working with clients, vendors, and channel partners.
The role:
You will be managing a portfolio of existing clients across NSW (c.15 Accounts) by cross and upselling into those companies as well as being the go-to person for those accounts
Bring on 2 or 3 new accounts every quarter
Work with Pre-Sales and Customer Service Reps. to coordinate and administer end-to-end management of the Supply Chain for your clients which could include Presales, Renewals, Back Order Management and After Sales enquiries
Liaison with clients and service & vendor partners
Primary contact point for nominated key client accounts
Work effectively and exercise initiative with both Internal and External Stakeholders
Management and pipeline reporting
Use of and management of Salesforce.com
To be successful in this role, you will need the following essential criteria:
First class communication skills both written and verbal
At least 2 years Account Management experience gained in an IT environment, preferably a smaller company
Experience gained in an IT Reseller or Systems Integrator environment is preferred
An understanding of the relationship between client, vendor and supplier
An understanding of the sales process with the ability to cross & upsell solutions & services
The ability to achieve KPI’s and sales targets for existing clients
Strong client relationship management skills with the ability to identify and convert sales opportunities
A fast learner who picks up business processes and technology quickly
A strong and confident personality that can take charge to get the job done
A team player who has initiative, self-motivation and is sales focused
A driven personality who likes to succeed and is used to working to KPI’s and sales targets